Privacy Policy for Alciston Tithe Barn

Alciston Tithe Barn operates as part of Alciston Court Farm.

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Our contact details:

Email: enquiries@alcistontithebarn.co.uk

Phone: +44 7500 660423

Write to us at: 

Alciston Court Farm,

The Village Alciston

Polgate

East Sussex

BN26 6UR

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We may collect various types of information from and about you, including:

• Personal Identification Information:

  • Contact Data: Name, email address, postal address, phone number.

  • Financial Data: Bank account and payment card details (note: we do not store full payment card details; these are processed securely by our payment gateway providers).

• Booking and Event Information:

  • Details about your event, number of guests, specific requirements (e.g., dietary needs if provided for catering discussions), dates of hire.

  • Guest lists (if provided by you for event management purposes).

• Technical Data:

  • Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

• Usage Data:

  • Information about how you use our website, products, and services (e.g., pages visited, duration of visit, navigation paths).

• Marketing and Communications Data:

  • Your preferences in receiving marketing from us and our third parties, and your communication preferences.

How we collect your data:

• Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

  • Make an enquiry about our venue or services.

  • Request a quote.

  • Book our venue, glamping, or shepherd's huts.

  • Subscribe to our newsletter or marketing communications.

  • Participate in a survey or competition.

  • Give us feedback.

• Automated Technologies or Interactions (via Wix Studio): As you interact with our website, we (and Wix Studio, our website platform provider) may automatically collect Technical and Usage Data about your equipment, Browse actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please note that Wix, as the hosting platform, also collects certain data for its own operational purposes, security, and to provide analytics to us. For more details on Wix's data practices, please refer to their own Privacy Policy.

• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources as set out below:

  • Technical Data from analytics providers (e.g., Google Analytics).

  • Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To process your enquiries and provide you with information about our services.

• To manage and fulfil your bookings for the Tithe Barn, Luna Pod, or Shepherds Huts.

• To communicate with you regarding your booking, event details, and any changes.

• To send you marketing communications where you have opted in to receive them (e.g., newsletters, special offers). You can opt out at any time.

• To improve our website, products, and services.

• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).

• To comply with legal obligations.

Our legal bases for processing your data include:

• Performance of a Contract: Where we need to process your data to fulfil our obligations under a contract with you (e.g., to manage your booking).

• Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., for website improvement, fraud prevention).

• Consent: Where you have given your explicit consent for us to process your data for a specific purpose (e.g., for marketing communications). You have the right to withdraw consent at any time.

• Legal Obligation: Where we need to comply with a legal or regulatory obligation.

We may share your personal data with the following categories of third parties:

• Service Providers: Third-party service providers who assist us in operating our business and providing our services, such as:

  • IT and system administration services.

  • Payment processing providers.

  • Website analytics providers (e.g., Google Analytics).

  • Booking management software, email marketing platform, catering partners if you share data directly for quotes, cleaners for access, for example AirBnB.

  • Note: We only share the minimum necessary personal data and ensure these providers are bound by confidentiality agreements and comply with data protection laws.

• Professional Advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

• Law Enforcement and Regulators: Where required by law or to protect our rights, property, or safety.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

For example, by law we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.

• Request correction of your personal data.

• Request erasure of your personal data.

• Object to processing of your personal data.

• Request restriction of processing your personal data.

• Request transfer of your personal data.

• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at enquiries@alcistontithebarn.co.uk

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy on our home page when you first enter our website. By continuing to use of our website you agree to our use of such cookies.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

This website, www.alcistontithebarn.co.uk, is created on the Wix Studio platform and hosted by Wix. This means that your information, including both Personal and Non-Personal Information collected via the Site, is processed and stored through Wix’s data storage, databases, and general Wix applications. Wix operates a global infrastructure, utilizing a combination of its own data centers and leading cloud service providers, including Google Cloud (often referred to as "Google Global" infrastructure) and Amazon Web Services (AWS). This multi-cloud approach helps ensure robust performance, reliability, and security for our website and your data.

Wix's Use of Cookies and Tracking Technologies:

As a platform provider, Wix employs various types of cookies and similar technologies on sites built using its services, including this one. These cookies serve several purposes:

1. Essential/Strictly Necessary Cookies: These are vital for the basic functionality of the website, enabling features like security, session management, and ensuring the platform operates correctly. They do not collect personal information for tracking or marketing.

2. Functional Cookies: These enhance user experience by remembering preferences (e.g., language settings) or enabling specific features.

3. Analytics and Performance Cookies: Wix uses these to monitor and analyze the performance, operation, and effectiveness of its platform and our website. This includes tracking anonymous usage data, such as page views, time spent on pages, and general site navigation patterns. This information helps us understand how users interact with our site and allows us to improve its design and content. While this data is largely non-personal, it contributes to aggregated statistical insights.

4. Third-Party Analytics: Our website may also integrate or utilize features that employ third-party analytics tools (e.g., Google Analytics). These tools, either directly through Wix integrations or implemented by us, may set their own cookies and collect information about your Browse activity on our site. This data is generally used to generate reports on website traffic and user engagement. Such third-party services operate under their own privacy policies.

Your Control Over Cookies:

When you first access our Site, our interactive 'pop-up' cookie banner provides you with the ability to accept, tailor, or decline non-essential cookies. By choosing to accept, you consent to the use of such cookies as described in this Privacy Policy. If you choose to decline or tailor your preferences, certain non-essential functionalities or analytical tracking may be limited.

Wix stores your data on secure servers behind a firewall. For a comprehensive understanding of Wix's own data handling practices, security measures, and the specific types of cookies they employ, we strongly recommend reviewing their official Wix Privacy Policy.

Our website and services are not intended for children under the age of 16, and we do not knowingly collect personal data from children under 16. If we learn that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions about these Terms, please contact us at:

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Email: enquiries@alcistontithebarn.co.uk

Phone: +44 7500 660423

Write to us at: 

Alciston Court Farm,

The Village Alciston

Polgate

East Sussex

BN26 6UR

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.